Contact
My human assistant and I are here to help. You can contact us by phone, using the form below, or by sending us a message on Instagram. If you can't reach us immediately by phone, feel free to send us an SMS so we can call you back as soon as possible.
You can also check out our FAQ, which already answers many common questions.
Questions frequentes
What are your response times?
We generally respond within 48 to 72 business hours.
May I contact you for pre-purchase advice?
Of course. We will be happy to assist you and answer your questions to help you make the best choice. You can also consult the product page for our signature bag.
What are the delivery times?
Our bags are made in small batches, by order only. We therefore require four weeks.
I can't reach you by phone, what should I do?
If we are not immediately available, we recommend sending us a text message. This will allow us to call you back as soon as possible.
Do you offer post-purchase support?
Yes, we remain available even after you place your order. If you have any questions or need assistance, please feel free to contact us at any time.
Is the leather used safe for my pet?
Yes. Our vegan leather has been selected with particular attention to your pet's safety. It has undergone compliance tests with European requirements concerning regulated and potentially harmful substances.
These tests specifically ensure that controlled substances remain within the limits set by European regulations.
Your companion can therefore be in daily contact with the bag, settle in it, and occasionally lick it during normal use.
What are your response times?
We generally respond within 48 to 72 business hours.
I can't reach you by phone, what should I do?
If we are not immediately available, we recommend sending us a text message. This will allow us to call you back as soon as possible.
May I contact you for pre-purchase advice?
Of course. We will be happy to assist you and answer your questions to help you make the best choice. You can also consult the product page for our signature bag.
Do you offer post-purchase support?
Yes, we remain available even after you place your order. If you have any questions or need assistance, please feel free to contact us at any time.
What are the delivery times?
Our bags are made in small batches, by order only. We therefore require four weeks.
Is the leather used safe for my pet?
Yes. Our vegan leather has been selected with particular attention to your pet's safety. It has undergone compliance tests with European requirements concerning regulated and potentially harmful substances.
These tests specifically ensure that controlled substances remain within the limits set by European regulations.
Your companion can therefore be in daily contact with the bag, settle in it, and occasionally lick it during normal use.